Policies Agreement

AVDAA POLICIES AGREEMENT

All Valley Dealer Auto Auction, Inc. d/b/a AVDAA (“AVDAA”)
Effective April 1, 2026

IMPORTANT – READ CAREFULLY

This Policies Agreement governs access to and use of AVDAA’s premises, services, marketplace, online systems, simulcast platforms, and any transaction conducted through AVDAA. By entering AVDAA’s premises, registering with AVDAA, attending any sale, placing any bid, listing any vehicle, purchasing or selling any vehicle, using AVDAA’s website or online services, or otherwise conducting business through AVDAA, you acknowledge that you have read, understand, and agree to be legally bound by this Policies Agreement, as amended from time to time.

If you do not agree to these terms, you may not enter AVDAA premises, access AVDAA services, or participate in any transaction through AVDAA.

1. PARTIES; NATURE OF AVDAA’S ROLE

AVDAA is an auction service provider and transaction facilitator only. AVDAA is not the seller, buyer, transferor, transferee, consignor, or owner of vehicles offered for sale unless expressly stated in writing. The contract of sale for any vehicle is solely between the selling party and the buying party. AVDAA is not a party to that contract and assumes no obligations other than those expressly stated in this Policies Agreement.

AVDAA provides a marketplace through which registered dealers may buy and sell vehicles and related services. AVDAA may charge fees to buyers, sellers, and, where applicable, third parties for services rendered.

2. INCORPORATION OF POLICIES

This Policies Agreement includes and incorporates by reference all AVDAA rules, arbitration policies, website terms, privacy policies, registration requirements, announcements, posted notices, bid terms, invoices, gate pass terms, condition report terms, fee schedules, inspection policies, sale day procedures, and any amendments or updates issued by AVDAA from time to time.

AVDAA may amend, revise, supplement, or replace any policy at any time by posting the updated policy on its website, auction systems, premises, or otherwise making it available to customers. Continued use of AVDAA’s services or participation in any sale after such posting constitutes acceptance of the revised policy.

3. DEFINITIONS

For purposes of this Policies Agreement:

“AVDAA” means All Valley Dealer Auto Auction, Inc., doing business as AVDAA, together with its officers, directors, owners, employees, contractors, affiliates, agents, representatives, successors, and assigns.

“Customer” means any dealer, wholesaler, business entity, individual, consignor, buyer, seller, bidder, or representative registered with, authorized by, or otherwise permitted by AVDAA to conduct business through AVDAA.

“Customer Representative” means any owner, officer, employee, contractor, agent, family member, guest, or other person acting or purporting to act on behalf of a Customer, whether with actual, implied, or apparent authority.

“Vehicle” means any automobile, truck, SUV, motorcycle, off-site unit, online unit, frontline unit, non-runner, super car, exotic vehicle, classic vehicle, or other asset offered for sale or sold through AVDAA.

“In-Lane Sale” means any sale conducted at AVDAA’s physical location with vehicles run through auction lanes.

“Online Sale” / “Simulcast Sale” means any sale conducted through AVDAA’s online, internet, bidding, simulcast, or electronic sales platform.

“Arbitration” means AVDAA’s internal dispute resolution process between buyer and seller, administered solely under AVDAA policies.

“Condition Report” or “CR” means any written, digital, oral, photographic, video, or electronic description of a vehicle’s condition.

“Announcement” means any oral, written, digital, posted, run-list, screen-displayed, catalog, online, or lane-stated disclosure concerning a vehicle.

“PSI” means Post-Sale Inspection and, where applicable, any AVDAA-arranged post-sale inspection process performed after the sale and before release of the vehicle.

“Sale Day” means the calendar day on which the vehicle is sold through AVDAA.

“TMU” means True Miles Unknown.

“NAM” means Not Actual Miles.

“UVMS” means Used Vehicle Measurement Standard, as referenced by applicable AVDAA policy and/or NAAA guidelines.

4. CUSTOMER ELIGIBILITY; REGISTRATION; ACCOUNT RESPONSIBILITY

Only properly registered, licensed, and approved motor vehicle dealers in good standing may buy or sell through AVDAA. AVDAA may require Auction Access registration, financial information, dealership credentials, tax documentation, flooring approvals, deposits, guaranties, or any other information AVDAA deems necessary.

Each Customer is fully responsible and liable for all acts, omissions, bids, purchases, sales, use of badges, use of bidder numbers, online credentials, and account activity by the Customer and by any Customer Representative. Lending, sharing, transferring, or permitting use of an auction badge, bidder number, account, username, password, or login credentials by any unauthorized person is strictly prohibited.

For online accounts, Customer is solely responsible for maintaining the confidentiality and security of all usernames, passwords, devices, and related access credentials. All transactions conducted through Customer credentials shall be deemed authorized and binding on Customer.

AVDAA may suspend, limit, or permanently terminate any Customer’s privileges at any time, with or without notice, for any reason AVDAA deems appropriate, including but not limited to policy violations, payment issues, misconduct, suspected fraud, safety concerns, legal risk, reputational risk, or business risk.

AVDAA reserves the absolute right to refuse service to any person or entity.

5. DEALER-ONLY MARKETPLACE

All AVDAA sales, whether in-lane, simulcast, online, or frontline, are strictly limited to licensed motor vehicle dealers and their authorized representatives. Retail consumers are not permitted to bid, observe bid activity in prohibited areas, over-the-shoulder online, or otherwise participate in dealer-only transactions.

Guests, friends, family members, and minors are prohibited from the bidding area, auction lanes, and vehicle lot unless expressly authorized by AVDAA. No person under the age of 18 is permitted in restricted sale or lot areas under any circumstances.

6. CUSTOMER CONDUCT

Customers and Customer Representatives shall conduct themselves professionally, honestly, lawfully, and respectfully at all times while on AVDAA premises or while using AVDAA systems. Harassment, intimidation, threats, abusive language, disorderly conduct, interference with operations, deceptive practices, fraudulent conduct, tampering, or attempts to manipulate bidding, disclosures, fees, inspections, or sale procedures are strictly prohibited.

AVDAA may remove any person from its premises, cancel any transaction, suspend privileges, permanently ban participation, or take any other action AVDAA deems appropriate in response to misconduct or policy violations.

7. SAFETY RULES

Customers and Customer Representatives must comply with all AVDAA safety rules, posted signage, staff instructions, and operational procedures. Without limitation, all persons on AVDAA premises shall:

Stay clear of moving vehicles and active lanes.
Not cross auction lanes while vehicles are moving.
Not open doors, hoods, trunks, or tailgates on moving vehicles.
Not enter vehicles in the lane during sale activity.
Not stand in front of, behind, under, beside, or otherwise dangerously near vehicles.
Not test drive vehicles.
Not rev engines, operate controls, or request staff to do so in an unsafe manner.
Not lay on, under, beside, in front of, or behind any consigned vehicle.
If starting a vehicle on the lot, do so only with AVDAA staff permission and while seated in the driver’s seat with foot on the brake and clear visibility around the vehicle.
Obey all posted stop signs, traffic signs, and the lot speed limit of 5 MPH.
Immediately report injuries, unsafe conduct, or illegal activity to AVDAA management.

Entry onto AVDAA premises is at each person’s own risk. AVDAA may enforce safety rules in its sole discretion.

8. NO OUTSIDE SALES; NO TAMPERING

All consigned vehicles offered through AVDAA must cross the auction block or otherwise be sold through AVDAA’s authorized process. Any attempt to negotiate, arrange, or consummate a private sale of a consigned vehicle outside AVDAA’s approved sale process in order to avoid fees or procedures is strictly prohibited.

Tampering with any vehicle, component, key, accessory, listing, VIN display, disclosure, odometer, warning light, or condition of a vehicle on AVDAA premises is strictly prohibited.

9. PAYMENT TERMS; FEES; COLLECTION

All amounts owed to AVDAA, including but not limited to purchase price, buy fees, sell fees, arbitration fees, inspection fees, PSI fees, storage fees, transport fees, internet fees, title fees, administrative fees, late fees, and other charges, are due when stated by AVDAA and, unless otherwise specified by AVDAA in writing, are due immediately upon demand.

AVDAA may require payment by wire, flooring, certified funds, cash, or any other form acceptable to AVDAA. AVDAA may reject checks, drafts, financing requests, or payment methods in its sole discretion.

Any unpaid balance shall accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law. Customer agrees to pay all costs of collection, including attorneys’ fees, court costs, investigation costs, repossession costs, and enforcement expenses incurred by AVDAA in collecting any amount owed.

Returned payments, dishonored checks, or failed transfers will incur a minimum administrative fee of $100.00, in addition to all other remedies available to AVDAA.

AVDAA may offset any amount owed by Customer against sale proceeds, credits, refunds, vehicle releases, titles, or any other funds or property in AVDAA’s possession or control.

For Online Sales and Simulcast Sales, unless otherwise approved in writing by AVDAA, all purchases must be paid within twenty-four (24) hours of purchase with secured funds, wire transfer, flooring, or another pre-approved payment arrangement.

A $50.00 internet fee may be added to online purchases unless otherwise posted or announced by AVDAA.

10. SECURITY INTEREST

To secure payment and performance of all obligations owed to AVDAA, Customer grants AVDAA a continuing security interest in and lien upon: (a) all vehicles purchased by Customer through AVDAA; (b) all vehicles consigned by Customer to AVDAA; (c) all certificates of title, title applications, transferable documents, keys, proceeds, accounts, and related collateral; and (d) any other property of Customer in AVDAA’s possession, custody, or control.

If Customer defaults on any obligation to AVDAA, AVDAA may exercise any and all rights and remedies available under applicable law, including retention, repossession, sale, offset, and enforcement as a secured creditor.

11. RISK OF LOSS

Unless otherwise expressly agreed in writing by AVDAA, each vehicle remains at the seller’s sole risk until the sale is completed and recognized by AVDAA. Once the buyer’s bid is accepted and the sale is completed, the vehicle immediately becomes the buyer’s sole risk, regardless of whether the vehicle has been paid for, picked up, transported, titled, or removed from AVDAA premises.

If a sale is later unwound through approved arbitration, risk of loss shall revert as determined by AVDAA under the circumstances.

AVDAA does not provide physical damage, cargo, theft, casualty, or storage insurance for vehicles unless expressly stated in writing.

12. DISCLAIMER OF WARRANTIES

ALL VEHICLES AND SERVICES ARE PROVIDED “AS IS,” “WHERE IS,” AND “WITH ALL FAULTS,” EXCEPT ONLY TO THE LIMITED EXTENT EXPRESSLY REQUIRED BY APPLICABLE LAW OR EXPRESSLY PROVIDED UNDER AVDAA’S WRITTEN ARBITRATION RULES.

AVDAA MAKES NO REPRESENTATIONS, WARRANTIES, OR GUARANTEES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ROADWORTHINESS, SAFETY, CONDITION, QUALITY, EQUIPMENT, SERVICE HISTORY, REPAIR HISTORY, ACCURACY OF ODOMETER, ACCURACY OF DESCRIPTION, OR NON-INFRINGEMENT.

Without limiting the foregoing, AVDAA does not warrant the accuracy of announcements, condition reports, online listings, run lists, photographs, video, data feeds, odometer readings, title status, vehicle history reports, inspection results, or seller-supplied information.

Customers acknowledge that all bidding and buying decisions are made at their own risk and based on their own inspection and independent judgment.

13. LIMITED ARBITRATION RIGHTS POLICY

This Limited Arbitration Rights Policy applies to the following categories of vehicles, all of which are sold with intentionally limited or no arbitration rights.

13.1 Covered Categories

Non-Runner Units – all vehicles sold in a non-runner section, TRA-designated channel, or otherwise designated as non-runners or TRA units.

Vehicles Sold for $3,000 or Less – all vehicles with a sale price of $3,000 or less, regardless of light, lane, or selling format.

Vehicles Announced “AS-IS, NO ARBITRATION” – vehicles expressly announced verbally where applicable and disclosed in writing as “AS-IS, NO ARBITRATION,” and sold under Red Light.

All such vehicles are sold AS IS, WHERE IS, with limited arbitration rights only as expressly set forth below.

13.2 Permitted Arbitration Claims for Covered Categories

Arbitration for the above vehicle categories is strictly limited to:

Inoperative odometer, TMU, or NAM issues.
Title branding discrepancies, title defects, undisclosed liens, or undisclosed encumbrances.
Matters required by law to be disclosed or remedied.
Specific written or verbal representations made by the seller that are materially inaccurate.

13.3 Excluded Claims

Except as expressly stated in Section 13.2, no arbitration is permitted for any other issue, including but not limited to:

Mechanical defects.
Transmission issues.
Engine issues.
Structural or frame issues.
Drivability concerns.
Electrical problems.
Accessories.
Warning lights.
Emissions issues.
Battery issues.
Post-sale non-running condition.

If a vehicle is sold AS-IS and does not run after sale for any reason whatsoever, it is not eligible for arbitration. No exceptions.

14. LIGHT SYSTEM; GREEN LIGHT GUARANTEE; PSI REQUIREMENTS

Unless otherwise expressly announced by AVDAA in writing at the time of sale, AVDAA’s light system shall be interpreted as follows:

14.1 Green Light

A vehicle sold under Green Light is eligible only for the limited arbitration rights expressly set forth in this Section.

Mechanical Guarantee

Mechanical arbitration is available on Sale Day only, unless the vehicle is submitted for and completes a Post-Sale Inspection (“PSI”) before the vehicle leaves AVDAA on the day of sale.

The vehicle must be placed into PSI and remain at AVDAA for that inspection process before leaving auction premises on Sale Day. No exceptions.

If a Green Light vehicle is not submitted to PSI before leaving AVDAA on Sale Day, then there shall be no arbitration whatsoever for mechanical, electrical, engine, transmission, or drivability-related claims.

Frame Guarantee

Frame arbitration for Green Light vehicles shall be limited to seven (7) calendar days from the date of sale, subject to any mileage limitations and all other AVDAA arbitration rules.

Battery Exclusion for Electric/Hybrid Vehicles

Effective January 1, 2023, Green Light guarantee coverage does not include batteries on electric or hybrid vehicles. Any battery-related claim involving an electric or hybrid vehicle shall be handled, if at all, solely at AVDAA’s discretion, and AVDAA shall have no obligation to arbitrate such claims.

PSI Fees

The buyer is solely responsible for all Post-Sale Inspection fees, whether the vehicle passes or fails PSI.

If a vehicle passes PSI, the buyer shall receive arbitration rights for frame and mechanical issues for seven (7) days from the date of sale or one hundred (100) miles, whichever occurs first, subject to all exclusions, announced conditions, and other AVDAA policies.

14.2 Yellow Light – Mechanical / Driveline

A vehicle sold under Yellow Light – Mechanical or Yellow Light – Driveline carries only the limited mechanical or driveline arbitration rights expressly stated by AVDAA. Prior existing or repaired frame or structural damage is excluded unless otherwise specifically announced.

14.3 Yellow Light – Frame

A vehicle sold under Yellow Light – Frame carries only the limited frame arbitration rights expressly stated by AVDAA. Prior existing mechanical or driveline issues are excluded unless otherwise specifically announced.

14.4 Red Light

A vehicle sold under Red Light is sold AS-IS, WHERE-IS, WITH ALL FAULTS, with no guarantee and no arbitration, except only where arbitration is expressly required by applicable law or expressly preserved under AVDAA’s written policies for matters such as title defects, odometer fraud, or specific undisclosed material representations.

14.5 Vehicles Sold Under Threshold Amount

Any vehicle sold for $3,000 or less shall be deemed sold AS-IS, WHERE-IS, with no arbitration except as otherwise expressly required by law or specifically preserved by AVDAA policy.

14.6 Details

1. Mechanical Arbitration Eligibility

  • The condition was not properly announced at time of sale

  • The vehicle was sold under a qualifying light (Green/Yellow)

  • AVDAA operates in alignment with general NAAA arbitration guidelines; however, AVDAA does not adopt or follow the $800 mechanical arbitration threshold referenced in NAAA materials.

    All mechanical arbitration at AVDAA is outlined in this policy.

    By participating in any transaction at AVDAA, all Buyers and Sellers acknowledge and agree that AVDAA’s arbitration thresholds, policies, and rulings supersede any general NAAA reference guidelines where not specifically adopted herein.

2. Arbitration Limits

  • The Buyer is allowed one (1) mechanical arbitration claim per vehicle transaction

3. Arbitration Process

  • The arbitrator will inspect only the defect listed on the original arbitration claim

  • Repair costs will be determined by AVDAA and based on current wholesale/local market rates

  • If a price adjustment is agreed upon and accepted, the vehicle becomes final sale and not eligible for further arbitration

  • AVDAA management’s decision is final and binding for both Buyer and Seller

4. Fees

  • AVDAA reserves the right to charge an arbitration fee to the Buyer

  • If arbitration is ruled valid, AVDAA may charge the Seller any applicable arbitration and related costs

5. NOT SUBJECT TO ARBITRATION

a. Age Rule 5.

  • Vehicles 20 model years and older are automatically sold AS-IS, unless otherwise explicitly guaranteed

b. Specialty Units

  • Trailers, RVs, watercraft, and motorcycles over 10 model years are AS-IS / no arbitration

c. Modified / Non-Standard Vehicles

  • Kit cars, homemade vehicles, or heavily modified units are AS-IS and not eligible for arbitration (including odometer, structural, or model year disputes)

d. Inherent Conditions

  • Conditions that are normal or inherent to a specific make/model are not eligible

  • Manufacturer standards and guidelines will be used for determination

  • AVDAA shall not be responsible for any damage or defect that is not readily visible and requires the removal, disassembly, or alteration of any component, including but not limited to panels, wraps, coverings, or parts, to be identified. These conditions are excluded from arbitration.

e. Manual Transmissions

  • Clutch assemblies are not eligible unless the defect prevents a safe test drive

f. Wearable Items

  • No arbitration on normal wear items, including but not limited to:
    tires, brakes, rotors, belts, hoses, shocks/struts, air ride components, bulbs, fluids, filters, and maintenance-related parts

  • These are considered expected replacements based on average use (~15k miles/year)

g. Unsafe Vehicles

  • AVDAA reserves the right to reject or void any vehicle deemed unsafe

h. Vehicle History Reports (Carfax / AutoCheck / NMVTIS)

  • Vehicles cannot be arbitrated solely based on EDVH reports

  • AVDAA is not bound by third-party history data, but may investigate if necessary

i. Vehicle Grades / Condition Reports

  • Arbitration cannot be based on condition reports, grades, or scoring systems

j. Post-Sale Mileage

  • Vehicles exceeding AVDAA’s allowable post-sale mileage limit are not eligible

k. Accessories (4-Year Rule)

  • Accessories on vehicles 4 model years or older are not eligible

  • Includes: navigation, screens, heated seats, sunroofs, power options, etc.

l. Oil Leaks

  • Oil leaks are not eligible unless they are actively dripping and clearly visible at time of inspection

  • Emission Control Equipment

    Any vehicle with inoperable, missing, or altered emission control components that affect or disable the system’s intended function, as designed by the manufacturer, would typically be subject to arbitration.

    Exception – Bank & Fleet/Lease Units:
    All bank-owned and fleet/lease vehicles are sold AS-IS with no arbitration eligibility for emission-related issues, including but not limited to missing, modified, or inoperable emission control equipment.

15. PRE-SALE AND POST-SALE INSPECTIONS

15.1 Scope of Inspection

Where AVDAA performs or arranges a pre-sale inspection or post-sale inspection, such inspection is limited in scope and duration and does not constitute a full mechanical teardown, full road test, or comprehensive warranty.

Unless otherwise expressly stated in writing by AVDAA, when a vehicle passes PSI, AVDAA’s inspection-related responsibility is limited to engine, transmission, and frame only.

15.2 Inspection Limitations

The inspection process is generally limited in duration and may not detect intermittent, delayed, concealed, developing, or road-test-dependent issues. Any issue that would reasonably require a test drive in excess of approximately ten (10) minutes, extended operation, disassembly, invasive diagnosis, or specialized manufacturer-level diagnostics may be excluded from arbitration at AVDAA’s discretion.

AVDAA shall not be liable for unforeseen, intermittent, delayed-onset, or non-obvious defects that were not reasonably detectable within the inspection process used.

ARBITRATION LIMITS & EXCEPTIONS

A Buyer is permitted one (1) arbitration claim per vehicle transaction.
Once an arbitration claim has been submitted and resolved, no additional arbitration claims related to mechanical, structural, or condition issues will be accepted on that vehicle.

Exception – Vehicle History Claims:
This limitation does not apply to vehicle history-related arbitration claims. Buyers may submit a separate arbitration claim for:

  • Odometer discrepancies (TMU/NAM)

  • Title or branding issues (including salvage, lemon, etc. not properly announced)

  • Undisclosed liens or ownership/title defects

All history-related claims must be submitted within AVDAA’s established Vehicle History timelines.

All other arbitration claims are final after the initial arbitration is resolved.

15.3 No Expansion of Warranty

Any PSI, CR, or seller disclosure is provided for convenience and marketplace efficiency only and does not create any warranty beyond the limited arbitration rights expressly provided under AVDAA policy.

16. SUPER CAR PURCHASE AND ARBITRATION POLICY

16.1 No Pre-Sale Inspection by AVDAA

AVDAA does not perform pre-sale inspections on super cars, exotic vehicles, specialty high-line vehicles, or similar units designated by AVDAA in its discretion. Buyers are strongly encouraged to independently inspect and evaluate such vehicles prior to bidding.

16.2 Limited 10-Day Super Car Guarantee

Unless otherwise announced in writing, buyers of designated super cars shall receive a limited ten (10) calendar day guarantee, with a maximum use allowance of fifty (50) miles, solely for the purpose of allowing the buyer to personally assess the vehicle.

16.3 Reporting Deadline

Any claim arising under this limited super car policy must be reported to AVDAA on or before the end of the 10th calendar day after the sale date, including weekends.

For clarity:

If sold on a Friday, the deadline is end of day on the second Monday following the sale.
If sold on a Tuesday, the deadline is end of day on the second Friday following the sale.

These deadlines are firm. No exceptions.

16.4 Additional Conditions

Any super car arbitration claim remains subject to AVDAA review, mileage limits, buyer care obligations, announced conditions, and any exclusions otherwise applicable under AVDAA policy.

17. SELLER DISCLOSURE REQUIREMENTS

Seller must disclose, prior to sale, all material facts affecting value, title status, arbitrability, safety, or buyer use of the vehicle. Failure to make required disclosures may result in arbitration, sale unwind, fees, suspension, or other action by AVDAA.

Required disclosures include, without limitation:

17.1 Title and Branding Disclosures

Seller must disclose all title discrepancies and branded title history, including but not limited to:

Salvage.
Lemon Law buyback.
TMU / NAM.
Theft recovery.
Stolen vehicle history.
Flood damage.
Trade assist.
EML and similar branding.

If a vehicle is properly announced as salvage, seller is not additionally required to separately announce every underlying basis for salvage branding. Salvage units are sold with absolutely no arbitration, except where required by law.

No certificates of salvage retention or junk titles may be offered unless expressly approved by AVDAA.

17.2 Airbag Disclosures

On AS-IS units, seller must disclose all airbag-related issues, including:

Airbag warning light.
Missing airbag.
Deployed airbag.
Concealed airbag issues resulting from tampering or repair.

For non-runners and salvage units only, airbag issues need not be separately announced, and such vehicles are sold AS-IS with zero arbitration, except as required by law.

17.3 VIN / Identity Disclosures

All vehicles must display the public VIN for verification. Vehicles with replacement VINs or VIN-related irregularities must be announced before sale.

17.4 Prior Rental Disclosure

Seller must disclose prior rental status for current-year and prior-year vehicles as required by AVDAA policy.

17.5 Safety and Mechanical Disclosure

Seller must disclose all known material safety issues, including but not limited to no reverse condition, material warning-light manipulation, and similar defects that materially affect operation or value.

If a car has no reverse, seller must disclose that condition. A vehicle sold AS-IS with an undisclosed no-reverse condition may still be subject to arbitration at AVDAA’s discretion.

If an engine light has been removed, concealed, or disabled, the issue is subject to arbitration on Sale Day only.

17.6 Structural / Frame Disclosure

Seller must disclose structural damage, repairs, or replacements as required by AVDAA policy and applicable NAAA guidelines.

Recommended declarations include:

Structural Damage.
Certified Structural Repairs.
Structural Alteration.

A Green Light vehicle may be arbitrated for undisclosed structural damage or repair that should have been disclosed, even if the vehicle measures within UVMS, subject to AVDAA review.

17.7 Tesla Charger Policy

All 2023 and newer Tesla vehicles do not come with chargers from the factory. Accordingly, AVDAA will not announce missing chargers on such vehicles, and it is the buyer’s sole responsibility to confirm, obtain, or option any charger for the vehicle.

17.8 Other Seller Obligations

Seller must provide clear title within forty-five (45) days.
Late titles may be subject to fees or charges.
Seller must provide a floor price before the vehicle runs.
AVDAA may sell a vehicle within $200 of floor.
Incorrect year, make, model, trim, mileage, or other material sale information may result in unwind.
No duplicate application sale paperwork accepted.
Anything not attached to the vehicle, including extra keys, books, navigation media, chargers, accessories, or stereo faceplates, must remain with the seller or be turned into the office. AVDAA is not responsible for missing loose items not turned into the office.

18. BUYER RESPONSIBILITIES

Buyer is solely responsible for inspecting and evaluating each vehicle prior to bidding, including but not limited to year, make, model, trim, VIN, mileage, equipment, condition, title status, announcements, lights, disclosures, warning indicators, prior damage, frame condition, and drivability.

Buyer acknowledges and agrees that no reliance may be placed solely on condition reports, photographs, third-party history reports, seller statements, run lists, or online data; buyer must independently verify material facts before bidding; any bid, offer, purchase, or accepted offer constitutes a binding transaction; and there is no buyer’s remorse and no cancellation based on change of mind, financing failure, transport issues, resale difficulty, clerical misunderstanding not caused by AVDAA, or dissatisfaction with the transaction.

Buyer must pick up vehicles promptly within AVDAA deadlines. Unless otherwise stated by AVDAA, vehicles must be picked up within forty-eight (48) hours of purchase. Failure to do so may result in storage fees, loss of claims for missing items or damage, transport consequences, and other charges.

After forty-eight (48) hours from purchase, AVDAA shall not be responsible for lost items, missing keys, loose accessories, or damage claims relating to delayed pickup, except to the extent caused solely by AVDAA’s proven gross negligence or willful misconduct.

19. ARBITRATION PROCEDURES; DEADLINES; REIMBURSEMENT

19.1 General Arbitration Timing

Unless a different deadline is expressly stated elsewhere in this Agreement or announced by AVDAA in writing at the time of sale:

For vehicles purchased on Tuesday, any arbitration claim that must be filed after Sale Day but within the standard post-sale period must be submitted no later than 4:00 PM on the following Monday.

For vehicles purchased on Friday, any arbitration claim that must be filed after Sale Day but within the standard post-sale period must be submitted no later than 4:00 PM on the following Thursday.

Structural damage claims must be raised on Sale Day unless otherwise preserved under a specific frame guarantee or other announced AVDAA policy. Frame damage claims are generally limited to seven (7) calendar days from Sale Day and no more than one hundred (100) miles, unless otherwise stated by AVDAA in writing.

19.2 Buyer Responsibility for Invalid Claims

If a vehicle is inspected or arbitrated and is not found to have a problem covered under applicable AVDAA arbitration policy, buyer may be responsible for up to $100.00 in inspection or arbitration-related charges, plus any additional documented expenses incurred.

19.3 Seller Responsibility for Valid Claims

If a vehicle is found to have been improperly disclosed or otherwise subject to valid arbitration, seller may be responsible, as determined by AVDAA, for reimbursement including some or all of the following:

The actual purchase price of the vehicle.
The buyer’s fee.
Applicable inspection and arbitration fees.
The seller’s fee.
Reasonable transportation costs actually incurred in transporting the vehicle to and from buyer’s dealership.
Such other direct transaction-related costs as AVDAA determines are appropriate under the circumstances and permitted by policy.

20. TITLES; TITLE ARBITRATION; TITLE MAILING

AVDAA does not guarantee timing, transferability, mailing performance, clerical processing, or outcome of title work except as expressly stated in policy. Title processing delays may occur. Buyers must comply with AVDAA title procedures and notice requirements before seeking any unwind based on title delay.

Where title arbitration is permitted, AVDAA may impose mileage limits, condition requirements, notice deadlines, expense limitations, and documentation requirements. If a vehicle is returned on a title arbitration, the vehicle must be in substantially the same condition, ordinary wear excepted, subject to AVDAA’s final inspection and determination.

Buyers seeking to return a vehicle for late title must provide AVDAA at least forty-eight (48) hours’ notice before return. No exception shall apply unless expressly approved by AVDAA in writing.

If a vehicle is returned for absent title and has more than 500 miles from what is recorded on the bill of sale, the buyer will be charged  $0.70 per mile (or the IRS mileage rate, whichever is higher) over 500 miles, up to 10% of the sale price. For low-priced vehicles, the charge will be the higher of $500 or 10% of the sale price. 

Claims for late-title-related bills, repairs, fees, or expense reimbursement are subject to AVDAA verification, inspection of the vehicle, documentation requirements, and a reimbursement cap of $500.00 unless AVDAA approves a greater amount in writing. Out-of-state transport situations may be treated differently at AVDAA’s discretion.

If AVDAA receives the title before expiration of the return notice period, the vehicle shall remain sold unless AVDAA determines otherwise under the circumstances.

Titles shall be mailed according to buyer instruction, including regular mail or overnight delivery where requested. If a title is lost or stolen in the mail after being sent in accordance with buyer instructions, buyer shall be responsible for any cost associated with obtaining a replacement title, unless otherwise required by law. AVDAA may provide copies of title documents as available. There shall be no arbitration for titles lost in the mail after mailing in accordance with buyer instructions.

21. INSPECTIONS; CONDITION REPORTS; VEHICLE HISTORY REPORTS

Condition reports, PSI reports, CRs, seller comments, photographs, and announcements are provided for convenience only. They do not create warranties and do not shift responsibility away from buyer inspection obligations unless expressly stated otherwise in a written AVDAA guarantee.

Third-party data sources, including Carfax, AutoCheck, KSR, NMVTIS, or similar reports, may contain errors, omissions, delays, or conflicting information. Vehicles may not be arbitrated solely based on third-party vehicle history data unless AVDAA determines otherwise under applicable policy or law.

Condition Reports on repossessions are provided primarily to assist the seller in valuation and disposition and are not, by themselves, a basis for arbitration.

No arbitration shall exist solely on the basis of a condition report. Buyers are expected to review all available photos, announcements, and vehicle information and conduct their own due diligence.

AVDAA may use its own inspectors or third parties in connection with arbitration or condition evaluation, and AVDAA’s determination shall be final.

22. OIL LEAK POLICY

AVDAA reserves sole discretion in arbitration determinations relating to oil leaks.

Oil leaks will not be arbitrated unless AVDAA determines that the leak is excessive. Seepage, sweating, staining, dampness, or oil leaks that are not actively dripping and visible upon reasonable inspection shall not be arbitrable.

AVDAA’s arbitration department shall make the final determination as to whether an oil leak is rejectable or arbitrable.

23. ACCESSORY POLICY

For vehicles more than four (4) model years old, optional or non-essential accessories are not arbitrable unless expressly announced otherwise by AVDAA in writing.

For purposes of this section, a “Vehicle Accessory” means optional or non-essential equipment or components not required for the basic operation and function of the vehicle, including but not limited to entertainment systems, power windows, heated seats, navigation systems, sunroofs, moonroofs, specialty electronic components, and similar options.

24. INDEMNIFICATION

Customer shall indemnify, defend, and hold harmless AVDAA from and against any and all claims, liabilities, damages, losses, judgments, penalties, fines, costs, and expenses, including attorneys’ fees and costs, arising out of or related to:

Customer’s breach of this Policies Agreement.
Acts or omissions of Customer or any Customer Representative.
Any vehicle consigned, sold, purchased, transported, stored, or removed by Customer.
Any title defect, lien, branding issue, safety defect, disclosure violation, or legal violation attributable to Customer.
Any dispute between buyer and seller.
Any injury, death, property damage, or regulatory matter caused by Customer or Customer’s vehicle.

25. COMPLIANCE WITH LAW

Each Customer is solely responsible for knowing and complying with all applicable federal, state, local, licensing, dealer, tax, emissions, consumer protection, disclosure, registration, title, odometer, and vehicle sales laws and regulations. AVDAA’s policies do not relieve Customer of any legal obligation.

26. GOVERNING INTERPRETATION; DISCRETION

AVDAA shall have the sole and final authority to interpret and apply its policies, sale terms, arbitration rules, announcements, deadlines, disclosures, and procedures. AVDAA may make case-specific decisions to protect marketplace integrity, safety, fairness, and operational efficiency. AVDAA’s good-faith determination on any operational or arbitration matter shall be final and binding to the fullest extent permitted by law.

27. SEVERABILITY

If any provision of this Policies Agreement is held invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.

28. ENTIRE AGREEMENT

This Policies Agreement, together with AVDAA’s posted rules, announcements, invoices, registration documents, and incorporated policies, constitutes the complete agreement between Customer and AVDAA concerning the subject matter hereof and supersedes prior oral or written statements to the extent inconsistent.

29. ACKNOWLEDGMENT AND ACCEPTANCE

By clicking “I Agree,” entering AVDAA premises, registering with AVDAA, placing a bid, offering a vehicle, buying or selling a vehicle, or otherwise conducting business through AVDAA, you acknowledge and agree that:

You have read and understood this Policies Agreement.
You are authorized to bind the dealership or entity on whose behalf you act.
You agree to be legally bound by all AVDAA rules, policies, terms, and conditions.
You understand that all vehicles are sold subject to AVDAA policies, announcements, and limited arbitration rules.
You accept all risks associated with participation in AVDAA’s marketplace.

AVDAA RESERVES THE RIGHT TO REFUSE SERVICE TO ANYONE AND TO CHANGE THESE POLICIES AT ANYTIME.